ALF Elite — Frequently Asked Questions
About Our Service
Q: What areas do you serve?
A: We provide premium black car, SUV, limo, and sprinter service across Connecticut, New York, New Jersey, and all New England (MA, RI, NH, VT, ME). Long-distance and interstate trips are welcome.
Q: What types of vehicles are available?
A: Executive sedans, luxury SUVs, stretch limousines, sprinters (executive/jet/party), mini-coaches, and full-size motorcoaches (by request). All vehicles are late-model, impeccably maintained, and commercially insured.
Q: Do you offer hourly and point-to-point rides?
A: Yes. Choose point-to-point (flat fare between set locations) or hourly/as-directed for events, roadshows, or multi-stop itineraries.
Q: Do you provide 24/7 service?
A: Yes—reservations and live dispatch run 24/7/365.
Booking & Pricing
Q: How can I book?
A: Call +1 (888) 722-0827 (tap to call: tel:+18887220827) or email info@alfelite.com. You’ll receive an instant confirmation and a driver assignment update prior to pickup.
Q: What does “all-inclusive” pricing mean?
A: Your quoted fare can include base rate, standard taxes & fees, tolls, and standard gratuity where applicable—no surprises. (Overtime, extra stops, cleaning/damage, wait time beyond the grace period, parking/venue fees, and holiday surcharges are itemized if they apply.)
Q: Do you require a credit card to reserve?
A: Yes, a valid card is required to secure all reservations. Corporate direct-bill is available upon approval.
Q: What payment methods do you accept?
A: All major credit/debit cards and approved corporate accounts. Receipts are emailed automatically after each trip.
Q: Can I set up a corporate account?
A: Absolutely. We offer centralized billing, traveler profiles, compliance reporting, and preferred rates for approved accounts. Email info@alfelite.com to get started.
Airports & Meet-and-Greet
Q: Which airports do you serve?
A: All regional and major airports including JFK, LGA, EWR, HPN, ISP, BDL, BOS, PVD and more, plus FBOs/private terminals.
Q: Do you track flights?
A: Yes, we monitor flight status in real time and adjust pickup times for early or delayed arrivals.
Q: Where will I meet my chauffeur?
A: Curbside pickup at the arrivals level is standard. Meet-and-Greet (inside terminal with signage) is available on request and may include parking/wait fees.
Q: How does wait time work for airport pickups?
A: We include a grace period of [e.g., 30 minutes domestic / 60 minutes international] from gate time. After the grace period, wait time is billed in [e.g., 15-minute] increments.
Schedules, Changes & Cancellations
Q: What is your cancellation policy?
A: Standard policy: [e.g., sedans/SUVs: cancel ≥12 hours before pickup; sprinters/limos: ≥24–48 hours; coaches: ≥7 days] to avoid fees. No-shows or late cancels may be charged up to 100%. Event/peak dates may have stricter terms.
Q: Can I make changes after booking?
A: Yes—contact us anytime. Rate adjustments may apply for new routes, extra stops, or vehicle upgrades.
Q: What if my event runs long?
A: Hourly bookings can extend based on availability. Overtime is billed at the booked vehicle’s hourly rate [plus taxes/fees].
On the Day of Service
Q: How will I know my chauffeur and vehicle details?
A: We send a pre-trip message with the chauffeur’s name, mobile number, and vehicle details before pickup.
Q: Will the chauffeur assist with luggage?
A: Absolutely—curb-to-curb and luggage assistance are standard.
Q: Do you provide child seats?
A: Yes. Infant, convertible, and booster seats are available on request for an added fee. Please specify seat type and quantity when booking. (Parents/guardians are responsible for proper seat installation.)
Q: Are pets allowed?
A: Small pets in carriers are welcome; service animals are always permitted. A cleaning fee may apply at our discretion for accidents or excessive shedding.
Q: Is smoking or vaping allowed?
A: No. All vehicles are strictly non-smoking (including vaping).
Q: Can we consume alcohol in the vehicle?
A: For stretch limousines and eligible vehicles, passengers 21+ may consume their own sealed beverages where local/state law permits. Chauffeurs cannot provide alcohol. Glassware/ice available on request where applicable.
Safety & Professional Standards
Q: Are your chauffeurs licensed and background-checked?
A: Yes—commercially licensed, background-checked, drug-screened, and professionally trained in defensive driving and hospitality standards.
Q: Are you insured?
A: Yes—commercial liability coverage that meets or exceeds state and airport authority requirements. Certificates available upon request.
Q: Do you operate in winter weather?
A: Yes. Our fleet includes AWD vehicles and winter-ready equipment. For severe weather or state travel bans, we may modify or reschedule service for safety.
Special Services
Q: Do you handle weddings, proms, and special events?
A: Yes—dedicated event coordinators, multi-vehicle schedules, and décor/stocking options are available. Peak-date minimums may apply.
Q: Can you manage multi-day roadshows or group transfers?
A: Absolutely. We specialize in as-directed service, production moves, shuttle routes, and VIP programs with staging and on-site coordinators.
Q: Do you offer accessibility accommodations?
A: We work to accommodate mobility needs and service animals. Please share requirements at booking so we can assign suitable vehicles and allow extra boarding time.
Fees & Extras (Transparency)
Q: What fees might apply beyond the base fare?
A: Only when applicable: extra stops, wait time beyond grace, overtime, airport/parking/venue fees, premium dates/holiday surcharges, cleaning/damage, and out-of-area routing. Everything is itemized on your confirmation.
Q: Do you add gratuity?
A: Standard 20% gratuity is included in your all-inclusive quote.
Lost & Found / Contact
Q: I left something in the vehicle—what do I do?
A: Contact us right away with your trip details. We’ll coordinate retrieval where possible. ALF Elite is not responsible for lost items, but we’ll do our best to help.
Q: How do I reach you?
A: Call +1 (888) 722-0827 (tap: tel:+18887220827) or email info@alfelite.com. We’re here 24/7.
Optional Add-Ons You Can Offer (if desired)
Bottled water & amenities kit
Meet-and-Greet with signage
Wi-Fi / chargers
Privacy partitions (where available)
On-board refreshments (non-alcoholic)
Vehicle branding for corporate events
